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448: How Will Consumer Sentiment Affect CX in 2021?

There’s no going around the pandemic when we’re talking about CX, so it’s crucial for every business to consider what will return to normal and what will stay as it was for most of 2020.

By | February 23rd, 2021|episodes|0 Comments

447: Steven Van Belleghem, The Offer You Can’t Refuse

Steven understands the nuances of customer experience and the small details many others tend to miss. He also knows how smaller companies can improve their customer experiences, so there's a lot of value you can gain from his words.

By | February 16th, 2021|episodes|0 Comments

446: Digital Customer Behavior

AI and machine learning are changing the game, and we are bound to see more benefits for the world of customer experience very soon. The current goal is to automate routine interactions and leave humans open to deal with the more complex ones.

By | February 9th, 2021|episodes|0 Comments

445: Christine Rimer, Learning from the Data

2020 changed a lot of things for both customers and customer experience leaders. Christine Rimer works with customer experience leaders and knows exactly what troubles them and how to help them.

By | February 2nd, 2021|episodes|0 Comments

444: Season Intro

Crack the Customer Code is back! There are a lot of changes and improvements to the show you’re bound to love!

By | February 1st, 2021|episodes|0 Comments

443: Bourbon Summit #4

We are making a few changes that we think will provide a different way to experience Crack The Customer Code.

By | October 27th, 2020|episodes|0 Comments

442: Terrible Customer Communication

Companies should prepare training for their employees, and leaders should learn in advance what works and what doesn't.

By | October 20th, 2020|episodes|0 Comments

441: James Dodkins, Rockstar CX

When leaders foster working environments that permit individuals to be unique amongst their peers, they achieve better business outcomes.

By | October 13th, 2020|episodes|0 Comments

440: When Employees Want to Keep Working at Home

The one thing we've learned about 2020 is that we could never have predicted the year.

By | October 6th, 2020|episodes|0 Comments

439: Clare Muscutt, Empowering Women in CX

Clare Muscutt is recognized as one of the most prominent and valued millennial voices in CX. She is an international consultant, keynote speaker, and soon to be author.

By | September 29th, 2020|episodes|0 Comments