441: James Dodkins, Rockstar CX
When leaders foster working environments that permit individuals to be unique amongst their peers, they achieve better business outcomes.
440: When Employees Want to Keep Working at Home
The one thing we've learned about 2020 is that we could never have predicted the year.
439: Clare Muscutt, Empowering Women in CX
Clare Muscutt is recognized as one of the most prominent and valued millennial voices in CX. She is an international consultant, keynote speaker, and soon to be author.
438: Stay Focused
In this episode, you'll learn how to improve your focus. The key is to try and stay persistent for a while, and you could see the benefits very soon!
437: John Garrett, What’s Your And?
When leaders foster working environments that permit individuals to be unique amongst their peers, they achieve better business outcomes.
436: Supporting Your Retail Employees in an Angry World
How leaders can support their retail employees in this angry world.
435: Eric Prugh, Self Service Customer Experience
Why should we do self-service, how can you do it, and how can you incorporate it into customer experience?
434: CX in Stay-At-Home Scenarios (AR/AI)
How can we think about the customer journey to make sure that all customers are as comfortable as they can be?
433: Neal Schaffer, The Age of Influence
As customer experience people, we might think that influencer marketing does not apply to us, but it absolutely does. It’s part of the customer experience and the way we conserve customers.
432: Cross-functional Leadership for CX Success
Jeannie is on a solo mission today to help you with some ideas for building cross-functional leadership support. The ideas are bound to fix some gaps in your knowledge and help you reach that CX success every company is looking to get. “What are the overall goals for your company, and how can efforts in [...]