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episodes

/episodes

443: Bourbon Summit #4

We are making a few changes that we think will provide a different way to experience Crack The Customer Code.

By | October 27th, 2020|episodes|0 Comments

442: Terrible Customer Communication

Companies should prepare training for their employees, and leaders should learn in advance what works and what doesn't.

By | October 20th, 2020|episodes|0 Comments

441: James Dodkins, Rockstar CX

When leaders foster working environments that permit individuals to be unique amongst their peers, they achieve better business outcomes.

By | October 13th, 2020|episodes|0 Comments

440: When Employees Want to Keep Working at Home

The one thing we've learned about 2020 is that we could never have predicted the year.

By | October 6th, 2020|episodes|0 Comments

439: Clare Muscutt, Empowering Women in CX

Clare Muscutt is recognized as one of the most prominent and valued millennial voices in CX. She is an international consultant, keynote speaker, and soon to be author.

By | September 29th, 2020|episodes|0 Comments

438: Stay Focused

In this episode, you'll learn how to improve your focus. The key is to try and stay persistent for a while, and you could see the benefits very soon!

By | September 22nd, 2020|episodes|0 Comments

437: John Garrett, What’s Your And?

When leaders foster working environments that permit individuals to be unique amongst their peers, they achieve better business outcomes.

By | September 15th, 2020|episodes|0 Comments

436: Supporting Your Retail Employees in an Angry World

How leaders can support their retail employees in this angry world.

By | September 8th, 2020|episodes|0 Comments

435: Eric Prugh, Self Service Customer Experience

Why should we do self-service, how can you do it, and how can you incorporate it into customer experience?

By | September 1st, 2020|episodes|0 Comments

434: CX in Stay-At-Home Scenarios (AR/AI)

How can we think about the customer journey to make sure that all customers are as comfortable as they can be?

By | August 25th, 2020|episodes|0 Comments