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So far Jeannie Walters has created 115 blog entries.

451: Ramon Ray, Small Business Experience

Ramon Ray talks to us about how important customer experience is for small businesses and why technology is the biggest part of improving the experience today. Ramon explains how to determine which technology you need and gives you some advice he’s learned as a small business owner himself.

By | March 16th, 2021|episodes|0 Comments

450: Gain Insights Through Community

Do you know how valuable the insights gained from active communities can be? If you don't, then this is certainly the episode for you! Jeannie and Adam will discuss things that haven't been covered before yet are extremely important for CX, especially today.

By | March 9th, 2021|episodes|0 Comments

449: Ross Wainwright, Alida: Truth in Action

Managing cultural change is always challenging. Ross discusses the processes and hard decisions behind the transformation from Vision Critical to Alida.

By | March 2nd, 2021|episodes|0 Comments

448: How Will Consumer Sentiment Affect CX in 2021?

There’s no going around the pandemic when we’re talking about CX, so it’s crucial for every business to consider what will return to normal and what will stay as it was for most of 2020.

By | February 23rd, 2021|episodes|0 Comments

447: Steven Van Belleghem, The Offer You Can’t Refuse

Steven understands the nuances of customer experience and the small details many others tend to miss. He also knows how smaller companies can improve their customer experiences, so there's a lot of value you can gain from his words.

By | February 16th, 2021|episodes|0 Comments

446: Digital Customer Behavior

AI and machine learning are changing the game, and we are bound to see more benefits for the world of customer experience very soon. The current goal is to automate routine interactions and leave humans open to deal with the more complex ones.

By | February 9th, 2021|episodes|0 Comments

445: Christine Rimer, Learning from the Data

2020 changed a lot of things for both customers and customer experience leaders. Christine Rimer works with customer experience leaders and knows exactly what troubles them and how to help them.

By | February 2nd, 2021|episodes|0 Comments

444: Season Intro

Crack the Customer Code is back! There are a lot of changes and improvements to the show you’re bound to love!

By | February 1st, 2021|episodes|0 Comments

443: Bourbon Summit #4

We are making a few changes that we think will provide a different way to experience Crack The Customer Code.

By | October 27th, 2020|episodes|0 Comments

442: Terrible Customer Communication

Companies should prepare training for their employees, and leaders should learn in advance what works and what doesn't.

By | October 20th, 2020|episodes|0 Comments