438: Stay Focused
In this episode, you'll learn how to improve your focus. The key is to try and stay persistent for a while, and you could see the benefits very soon!
437: John Garrett, What’s Your And?
When leaders foster working environments that permit individuals to be unique amongst their peers, they achieve better business outcomes.
436: Supporting Your Retail Employees in an Angry World
How leaders can support their retail employees in this angry world.
435: Eric Prugh, Self Service Customer Experience
Why should we do self-service, how can you do it, and how can you incorporate it into customer experience?
434: CX in Stay-At-Home Scenarios (AR/AI)
How can we think about the customer journey to make sure that all customers are as comfortable as they can be?
433: Neal Schaffer, The Age of Influence
As customer experience people, we might think that influencer marketing does not apply to us, but it absolutely does. It’s part of the customer experience and the way we conserve customers.
432: Cross-functional Leadership for CX Success
Jeannie is on a solo mission today to help you with some ideas for building cross-functional leadership support. The ideas are bound to fix some gaps in your knowledge and help you reach that CX success every company is looking to get. “What are the overall goals for your company, and how can efforts in [...]
431: Alain Hunkins, Cracking the Leadership Code
About Alain Hunkins We are not the only ones cracking codes any longer! Alain Hunkins, our guest, has cracked the ultimate code in his latest book, Cracking the Leadership Code, which spent a whole month as the number one bestselling new release in its category on Amazon. Alain Hunkins is a sought-after leadership speaker, consultant, [...]
430: Are Consumer Behavior Patterns Permanently Changed Because of COVID?
Are consumer behavior patterns now completely different because of COVID-19? Malcolm Gladwell, the famous author and researcher, talked about how the world will be different because of COVID0-19. "There are three areas that are never going to be the same again." Some things will change more, and others will change less. However, the things that [...]
429: Stephanie Thum, Inclusive CX
We haven’t discussed inclusive customer experience on this podcast, so we are excited to talk to our guest today – Stephanie Thum, as that's one of the main things she specializes in. She is a Certified Customer Experience Professional who started in the CX profession for the B2B market. Many people know her as one [...]