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About Jeannie Walters

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So far Jeannie Walters has created 42 blog entries.

399: Alexandra Watkins, Choosing Brand and Product Names

About Alexandra Watkins Alexandra Watkins is the author of ‘Hello, My Name is Awesome’ and Chief Executive Boss Lady of ‘Eat My Words’, a branding firm specializing in names that make people smile instead of scratch their heads. In this episode, you'll learn: How we name things and why it’s so important to customer service [...]

By | December 10th, 2019|episodes|0 Comments

398: Will CX Become Winner Takes All?

The customer wins, the company wins, the team wins, everyone wins! That's the beauty of CX, and that's why it's important. In this episode, we talk about the latest research that suggests that successful CX programs will continue to grow and succeed, while other CX programs will simply disappear altogether. We are very likely to [...]

By | December 3rd, 2019|episodes|0 Comments

397: Steve Farber, Love is Good Business!

About Steve Farber We are here to talk about something that’s often forgotten in the world of business – love. We are joined by Steve Farber, the former Vice President of the legendary management guru Tom Peters Company. He is also the founder and CEO of The Extreme Leadership Institute – an organization devoted to [...]

By | November 27th, 2019|episodes|0 Comments

396: Kill The Siloes!

In this solo episode with Jeannie Walters, she talks about siloes – the often discussed term in the business world, and especially in customer experience. They are such a vital problem today that we often talk about them as the mortal enemy of excellent customer experience. Even though that's entirely true, Jeannie wants to make [...]

By | November 19th, 2019|episodes|0 Comments

395: Guy Marion, Subscription Economy Retention

About Guy Marion Guy Marion has a unique position to give us an inside scope of the retention and subscription industry. He talks a lot about how it works and what leaders can do to improve their retention. Companies are much better off today by having a net retention that shows their customers will pay [...]

By | November 12th, 2019|episodes|0 Comments

394: Do You Need A CX Think Week?

Thinking about thinking matters! It's not a weird concept, and it's not a tautology, it's a valid concept which we seem to have forgotten entirely. The world of today is so hectic and distracting that it's no wonder most of us rarely just sit down to think. You can sit to think about what you've [...]

By | November 5th, 2019|episodes|0 Comments

393: Antony Brydon, AI Customer Service

About Antony Brydon Artificial intelligence (AI) is a big part of our world today, and it’s affecting customer experience as well. That’s why we are here today with our guest Antony Brydon to talk about how it affects customer experience, how it’s changing the current game, and how it’s giving us a glimpse into the [...]

By | October 29th, 2019|episodes|0 Comments

392: Don’t Let Contractors Ruin Your Customer Experience

The freelancer or contractor economy has risen with great might and has started to influence the overall customer experience in different ways. From the way it limits the delivery of excellent customer experience, to how it creates new and vital opportunities. In essence, there are both good and bad sides to this change. However, one [...]

By | October 22nd, 2019|episodes|0 Comments

391: Max Israel, Art + Science of CX

About Max Israel Max Israel is founder and CEO of Customerville, the design-driven customer feedback platform. Customerville blends technology with art and behavioral science to make customer experience surveys richly engaging, for customers and employees who receive the feedback. Surveys – we all get them. Companies send about a quarter of a trillion of them [...]

By | October 15th, 2019|episodes|0 Comments

390: 3 Ways to Be More Customer Centric

Today's episode of Crack the Customer Code is a short one. Adam is flying solo at the moment, but he has a lot to say about being customer-centric. Adam shares the three main tactics that you should use more in your company to become more customer-centric. “No one is closer to the customer other than [...]

By | October 8th, 2019|episodes|0 Comments