328: Customer Service Phrases that Are a Problem
Adam and Jeannie offer customer-centric alternatives to common customer service phrases that seem innocent but tend to trigger negative emotions. […]
327: Jeff Toister, Service Culture
Bestselling author and global speaker Jeff Toister returns to the show with amazing tips and actions for creating and executing on your vision for an outstanding service culture. […]
326: Succeeding with Difficult Customers
Adam and Jeannie share tips and insights around succeeding with, rather than dealing with, difficult customers. Plus, we’re introducing Adam’s new course to help you become a pro at this! […]
325: Kelsey Brown, Fighting for Transparent Pricing
Jeannie and Adam discuss how lack of transparent pricing harms your business and what you can do to stop feeding into the “norm” of hidden fees without jeopardizing your sales. […]
324: A Good Product Is Not Enough
Adam tells a customer experience horror story about a good product surrounded by a nightmarish customer journey. The scary part is that your brand could be doing this to customers! […]
323: Neen James, Attention Pays
Jeannie and Adam interview Neen James, global speaker and bestselling author, to expose the difference between intentional and transactional attentions, and how that difference is vital to your success in business and beyond. […]
322: Rise of the Service Machines
Adam and Jeannie discuss facts and insights around emerging customer service tech in the retail and foodservice industries. […]
321: Jesse Cole, Revolutionizing the Ballpark Experience
Jeannie and Adam interview Savannah Bananas owner Jesse Cole, whose transformation of the ballpark experience has turned an underdog sports team into a booming business. […]
320: The STORY of Retail Experience
Jeannie and Adam explore the innovative retail experience created by STORY and how you can surprise your own customers with unexpected value in the in-store shopping experience. […]
319: Jeanne Bliss, Is Your CX Mom-worthy?
Jeannie and Adam interview 35-year customer experience pro Jeanne Bliss about her new book “Would You Do That To Your Mother? The ‘Make Mom Proud’ Standard For How To Treat Your Customers.” […]