348: Predictions for 2019
Jeannie and Adam dust off the crystal ball and have some fun bringing you their expert customer experience predictions for 2019. […]
347: Jay Baer, Talk Triggers
Jay Baer returns to enlighten us with his powerful and proven approach to strategically creating, controlling and measuring word of mouth with key takeaways from his new book, Talk Triggers. […]
346: Smaller Bathrooms and Premium Seating: Talking Airline Customer Experience
Jeannie and Adam riff not only on the current state of airline customer experience, but how some airlines are working (or not working) to consider the experience as part of their value proposition. […]
345: Understanding the Peak-End Rule
Adam Toporek explains how the Peak-End Rule can make or break a customer experience in surprising ways, and how leveraging it helps you leave a more favorable impression on your customers…on purpose! […]
344: Shaun Belding, The Journey to Wow
Adam and Jeannie unlock your potential to create and deliver ever-improving customer experiences with Shaun Belding, CEO of The Belding Group and author of The Journey to Wow. […]
343: Are Subscription Boxes Filled with Data Gold?
Jeannie and Adam discuss the past, present and future of custom subscription boxes and their growing role in the data revolution. […]
342: Ruben Ocampo, Service Design
Forward-thinking designer and strategic facilitator Ruben Ocampo joins us not only to set the record straight about what design thinking really is, but to share his unique, human-centric approach to service design. […]
341: Is Word of Mouse Getting Less Important?
Adam and Jeannie discuss the apparent decline in trust of word of mouse and how businesses and consumers are navigating the misinformation associated with online reviews. […]
340: Marti Konstant, the Agile Careerist
Bestselling author and career futurist Marti Konstant joins us to discuss how an agile career can create a brighter future for you, your colleagues, and your organization. […]
339: Customer Journey Mapping is Not One Size Fits All
Jeannie Walters CCXP gives you the 101 on customer journey mapping so you can stop stalling and start making a difference today. […]