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atoporek

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So far atoporek has created 71 blog entries.

Special Episode: Next Generation Customer Experience Conference

Listen to Jeannie and Adam discuss Jeannie's trip to the NextGen Customer Experience conference and takeaways from last year's conference. Click here to download the episode!

By | March 23rd, 2015|episodes|0 Comments

Episode 18: Brand Personas, Rod Brooks, and Small Moments

In this podcast you will learn –         How to personify your brand         Rod Brooks of PEMCO Insurance         How to create moments of delight around your product […]

By | March 19th, 2015|episodes|2 Comments

Episode 017: Customer Feedback, Mohamed Latib, and Progressive Insurance

In this episode… Gathering Customer Feedback Can Be More Than Difficult Than It Seems! Mohamed Latib, COO of PeriscopeIQ Customer Hero? Letting Your Auto Insurer Follow You Around […]

By | March 12th, 2015|episodes|0 Comments

Special Episode: SXSW Interactive Predictions

A special episode where Jeannie and Adam discuss Jeannie's predictions for what topics will be hot at the upcoming South by Southwest (SXSW) Interactive. Click here to download the episode!

By | March 10th, 2015|episodes|3 Comments

Episode 016: Digital Deniers, Blagica Bottigliero, and Discontinuing Products

In this episode… Phase 2.0 of Digital Deniers: Your Customers’ Digital Lives An Interview With Blagica Bottigliero of Metaverse Mod Squad A Product Discontinuation Becomes a Customer Problem […]

By | March 5th, 2015|episodes|1 Comment

Episode 015: Bad Customer Service, Matt Ward, & Maximizing Shareholder Value

In this episode… When Bad Customer Service Can Still Yield Good Business Results An Interview With Matt Ward of Art of the Kickstart An NFL Team Makes an Impact with One Customer […]

By | February 26th, 2015|episodes|2 Comments

Episode 014: Handling Pressure, Jeff Toister, and The Customer as Hero

In this episode… Handling Pressure in Customer Service An Interview With Jeff Toister of Toister Solutions The Customers are the Heroes […]

By | February 19th, 2015|episodes|2 Comments

Episode 013: Cognitive Dissonance, Mike Wittenstein, and Meet Me at Starbucks

In this episode… How Our Brains Work Against Us An Interview With Mike Wittenstein of Storyminers Meet Me at Starbucks […]

By | February 12th, 2015|episodes|3 Comments

Episode 012: Millennial Consumers, Anna Bell, and NFL Customer Experience

In this episode… The Millennial Customer An Interview With Anna Bell of E&J Gallo Winery An NFL Team Makes an Impact with One Customer […]

By | February 5th, 2015|episodes|0 Comments

Episode 011: Customer Service Greatness, Mafia Hairdresser, and Not Tipping

In this episode… Should We Emulate the Service Greats? An Interview With Jon-David aka Mafia Hairdresser People Who Don’t Tip […]

By | January 29th, 2015|episodes|2 Comments