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So far atoporek has created 71 blog entries.

Episode 028: Holacracy, Arizona Diamondbacks CEO Derrick Hall, and Fine Print

Thanks to our sponsor, the Customer Experience Professionals Association! Please find more details about the CXPA for individual or corporate members. Zappos innovates again with holacracy Arizona Diamondbacks CEO Derrick Hall invigorates the baseball fan experience Why we hate fine print! […]

By | May 28th, 2015|episodes|2 Comments

Episode 027: Customer Experience Fragmentation, Ann Handley, and #1 Cochran Automotive

Will customer experience become as fragmented as marketing An interview with Ann Handley, author of Everybody Writes And our Customer Hero is #1 Cochran Automotive […]

By | May 21st, 2015|episodes|1 Comment

Episode 026: Uber and Chicago Cabbie

Uber Disrupts and Chicago Cabbie Uber and Lyft disrupt a long-standing and regulated industry How Rashid Temuri, aka @chicagocabbie, has earned loyalty through providing exceptionally great service! Rashid, Adam and Jeannie discuss big questions around safety, regulation and experience […]

By | May 14th, 2015|episodes|3 Comments

Episode 025: Customer Journey Maps, Justin Zacks, and Amazon 2-Hour Delivery

Customer journey maps How Citrix’s Justin Zacks uses design thinking in customer experience How Amazon Prime Now is changing the game (again) […]

By | May 7th, 2015|episodes|0 Comments

Episode 024: Be Your Customer’s Hero – The Interview

Today, we have a special episode. Adam’s new book Be Your Customer’s Hero launched this week, and Jeannie turns the table on Adam and places him in the interview hot seat for the entire episode! […]

By | April 30th, 2015|episodes|0 Comments

Episode 023: Creating Community, Mark Schaefer, and Keurig K-Cups

Does every organization need a community? How Mark Schaefer, marketing expert, handles the influx of content today Customer Zero: Keurig tries to mandate customer loyalty […]

By | April 23rd, 2015|episodes|1 Comment

Episode 022: Falling CX Scores, TripIt’s Amy Jackson, and Interactive Van Gogh

A rockin’ episode about financial services and a live interview from SXSW Interactive… Financial services may have a few things to improve in their digital experiences How TripIt’s Amy Jackson listens to customers Updated Van Gogh exhibit helps patrons feel closer than ever to the artwork […]

By | April 16th, 2015|episodes|1 Comment

Episode 021: PR Customer Experience, Shonali Burke, and The Walking Dead

How PR & Marketing set up the customer experience What Shonali Burke, PR maven, has to say about the intersection of PR and experience Customer Hero: AMC creates a rich and interactive experience for The Walking Dead viewers and fans […]

By | April 9th, 2015|episodes|3 Comments

Episode 020: Social Selling, Tom Martin, and Tinder

In this episode you will hear: How social selling doesn’t work for Generation Z How Tom Martin, author of The Invisible Sale, encourages seducing instead of selling on social How a dating app based on snap judgments is a Customer Zero, but not for the reasons you might think […]

By | April 2nd, 2015|episodes|4 Comments

Episode 019: Writing for Machines, Andy Crestodina, and Personalized Robots

In this episode you will hear: How writing for Google instead of your customers can start the relationship off on the wrong foot How Andy Crestodina, co-founder of Orbit Media, creates content designed to deliver what customers want How robots might be used to actually make the customer experience more personal […]

By | March 26th, 2015|episodes|6 Comments