While it may be fun to be a disrupter, it’s not so fun to be the disruptee. What happens to organizations that have their entire industry shaken up? What can these businesses do to prepare for and respond to disruption? Jeannie and Adam tackle industry disruption, customer experience, and loyalty. […]
Good customer service can give your company a competitive financial edge. Lori Jo Vest, co-author of Who’s Your Gladys joins the podcast today to identify key customer service strategies to take your company from simply stable to thriving and prosperous. […]
Changing your brand identity? You’re not alone. Jeannie and Adam tackle how to identify when the time is right to rebrand, but watch out! This week they’re taking on a customer zero. […]
Marilyn Suttle is an expert on customer service culture change and developing emotional intelligence to foster breakthrough success. Her book, Who’s Your Gladys, reveals key methods to change the psychology around handling difficult customers. […]
Intelligent and compassionate entrepreneurs often get caught in the magical world of the ideal customer experience. But what happens when things go wrong? Join Adam and Jeannie as they discuss how to be prepared for worst case customer scenarios. […]
Inadequate customer service keeps rearing its ugly head. The good news is that any company of any size can do something immediately to make their service better. Enter Peter Shankman, the New York Times dubbed “PR all star” to discuss how being super-excellent may be as easy as “being a little better sometimes.” Peter Shankman: The Public Relations All Star Peter Shankman is a worldwide connector, presenting radical new ways of customer service thinking. He is a corporate and conference keynote speaker, a consultant for a number of Fortune 100 companies, an Adjunct Professor of Public Relations at New York University, and an author of four books. In his spare time Peter runs a series of business masterminds (not to mention marathons and triathlons.) He was one of the founders of the AOL Newsroom and Help A Reporter Out (HARO) and has been dubbed by the New York Times as the “public relations all star on everything about new media.” Peter has been featured on Fox, CNN, MSNBC, and The Wall Street Journal. As if that wasn’t enough, he also advises NASA. So what has made Peter so incredibly successful? […]
Job seeking is a necessary process that we’ve all experienced. Many of us have looked for companies such as ARC Resumes to help us write that job-winning resume because the whole process can be difficult to say the least. Knowing what experience is relevant and what is simply a distraction for your future employer is something that expert advice will quickly be able to solve for you. But is there anything that can relieve the stress or helplessness of submitting your resume (other than finding a clean format template to use to help create it in the first place), as Jeannie puts it, “into the black void of eternity”? […]
In honor of the 50th episode of Crack the Customer Code, we've selected 50 customer service sound bites across a wide range of concepts. From designing and delivering great customer experience to overused clichés, these tips run the gamut, and we are excited to share them with you! LISTEN TO THIS EPISODE! Service Strategies offers [...]
We’ve all encountered scripted customer greetings at one point or another in our lives. Are these greetings an effective strategy when crafting customer experience? […]
John Warrillow, the founder of the Value Builder System and bestselling author, joins the podcast this week to introduce strategies entrepreneurs can use to create loyal customers based on subscriptions. […]
