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So far atoporek has created 71 blog entries.

113: Our Favorite Apps

The majority of people use their mobile phone every day, using multiple different apps for both work and personal purposes. Some businesses are taking advantage of this by choosing to hire developers from UK for apps that their customers can use to make it easier for them to contact and order with them. This has increased retention and loyalty for many businesses. But the question is, what makes a great mobile app stand out from the majority that never get used? Some people may say that the ones that incorporate the use of mobile app advertisements to help with brand awareness and revenue could be the ones that help to make an app successful. That’s the beauty of this industry though, as people have many different opinions about what makes an app work and what doesn’t. Today we share some of our favorites and what makes them home screen essentials. […]

By | May 2nd, 2016|episodes|0 Comments

066: Jill Salzman, Community Leader Extraordinaire

Jill Salzman, creator of The Founding Moms, joins us to discuss global networking and the inception of the world’s first and only online and offline meet-up and resource network for mothers. […]

By | November 12th, 2015|episodes|0 Comments

065: Restaurant Customer Service

Ask any restauranteur and they will tell you how difficult it is to set up a restaurant. You need to decide what your theme or niche will be (Mexican, affordable, high-end, etc.) and find a qualified chef and staff. Then, you need to buy all the restaurant supplies you’ll need — from Ovens to Nella Cutlery, there’s A LOT that you need to remember. Once the restaurant is ready, you need to raise awareness in your local community so you can actually get customers through the door. It’s then crucial for these customers to have an excellent dining experience because restaurants rely on a good reputation to stay open. With so many options on the market, it is easier than ever for customers who’ve had a poor dining experience at one restaurant to take their loyalty and hard earned cash to a different venue. That’s a lot of pressure on restaurant staff to create positive customer experiences, every time. So, what is the key in the dining industry to keeping customers loyal? […]

By | November 9th, 2015|episodes|1 Comment

064: Shep Hyken, Customer Experience Expert

Shep Hyken, the Customer Experience Expert and Chief Amazement Officer of Shepard Presentations, joins the podcast to talk about fusing disparate elements of customer service into one holistic whole. […]

By | November 5th, 2015|episodes|1 Comment

063: How To Create Frugal Customer Experiences

Superior customer experience is a non-negotiable facet of maintaining a thriving customer base. In any business, the idea of customer experience optimization is key. But how can you deliver an exceptional customer experience without an exceptional budget? […]

By | November 2nd, 2015|episodes|0 Comments

062: Shel Israel, Cross-Disciplinary Communicator

Technology is constantly affecting us, whether consciously or unconsciously, in a countless number of ways. Author and speaker Shel Israel joins the podcast to talk about the impact of technology on the future of the world, communication, and business models. […]

By | October 29th, 2015|episodes|4 Comments

061: Why Customer Service Must Be Profitable

We all know that customer service is an essential aspect of customer experience can often be disconnected from profit. How can you improve customer experience while maintaining the health and profitability of your organization? […]

By | October 26th, 2015|episodes|0 Comments

060: Jeremy Watkin, Head of Quality, FCR

While you may think of call centers as a customer service vehicle of the past, new and improved ‘contact’ centers are alive and well. As technology trends direct customers and businesses to mobile, email, and chat platforms, how are these contact centers evolving to best suit both client and customer needs? […]

By | October 22nd, 2015|episodes|0 Comments

059: Pantry Market Takes DIY Cooking Offline

As customer experience experts, we have to focus on innovation in ways that others don’t. Our Customer Hero today has created a fantastic model to evolve, innovate, and better suit customer needs. […]

By | October 19th, 2015|episodes|0 Comments

058: Jill Griffin, The Loyalty Maker

Jill Griffin can ignite loyalty in anyone. Customers are always searching for greener pastures, so what is Jill’s advice for keeping them loyal? […]

By | October 15th, 2015|episodes|3 Comments