atoporek

Jill Salzman, creator of The Founding Moms, joins us to discuss global networking and the inception of the world’s first and only online and offline meet-up and resource network for mothers. […]

Ask any restauranteur and they will tell you how difficult it is to set up a restaurant. You need to decide what your theme or niche will be (Mexican, affordable, high-end, etc.) and find a qualified chef and staff. Then, you need to buy all the restaurant supplies you’ll need — from Ovens to Nella Cutlery, there’s A LOT that you need to remember. Once the restaurant is ready, you need to raise awareness in your local community so you can actually get customers through the door. It’s then crucial for these customers to have an excellent dining experience because restaurants rely on a good reputation to stay open. With so many options on the market, it is easier than ever for customers who’ve had a poor dining experience at one restaurant to take their loyalty and hard earned cash to a different venue. That’s a lot of pressure on restaurant staff to create positive customer experiences, every time. So, what is the key in the dining industry to keeping customers loyal? […]

Shep Hyken, the Customer Experience Expert and Chief Amazement Officer of Shepard Presentations, joins the podcast to talk about fusing disparate elements of customer service into one holistic whole. […]

Superior customer experience is a non-negotiable facet of maintaining a thriving customer base. In any business, the idea of customer experience optimization is key. But how can you deliver an exceptional customer experience without an exceptional budget? […]

Technology is constantly affecting us, whether consciously or unconsciously, in a countless number of ways. Author and speaker Shel Israel joins the podcast to talk about the impact of technology on the future of the world, communication, and business models. […]

We all know that customer service is an essential aspect of customer experience can often be disconnected from profit. How can you improve customer experience while maintaining the health and profitability of your organization? […]

While you may think of call centers as a customer service vehicle of the past, new and improved ‘contact’ centers are alive and well. As technology trends direct customers and businesses to mobile, email, and chat platforms, how are these contact centers evolving to best suit both client and customer needs? […]

As customer experience experts, we have to focus on innovation in ways that others don’t. Our Customer Hero today has created a fantastic model to evolve, innovate, and better suit customer needs. […]

Jill Griffin can ignite loyalty in anyone. Customers are always searching for greener pastures, so what is Jill’s advice for keeping them loyal? […]