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Crack the Customer Code has been with you for countless years, but all good things must end. After meticulous consideration, Jeannie and Adam have decided that the podcast will end with this season. It’s been around for almost a decade, but it has become hard for both Jeannie and Adam to get enough time to serve you, the listeners, in the best way they know how.

“This is going to be the last season of Crack the Customer Code.”

However, this is certainly not the end. Adam and Jeannie are not going anywhere; they will remain in the CX sphere, and we still have a few more episodes of Crack the Customer Code for you before we reach the end. Much of the episode is dedicated to what’s on the horizon for the two. You’ll also learn about the many exciting things that have happened since the start of the show and some funny details you might not know.

“It’s not retirement, it’s just the next chapter.”

In this episode, you’ll learn:

  • The final announcement and what it means for Jeannie and Adam
  • Who are Jeannie and Adam thankful for
  • What happened to CX and the podcast scene since the start of CtCC
  • What’s next for Adam and what’s next for Jeannie

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