How much of our personal selves should we bring to our professional life? It’s an exciting topic to explore, one that we’ll delve deeply into with our guest – John Garrett, a thought provoker, a catalyst for culture change, and author. He is on a mission to create better workplaces by asking his audience, “What’s your And?”
His research shows that when leaders foster working environments that permit individuals to be unique amongst their peers, they achieve better business outcomes. John Garrett encourages teams to share their hobbies and passions at work because they comprise the very heart of their organization’s culture and attract some great clients along the way.
“You-did-it-right is the lowest bar there is.”– John Garrett
Your career should be more than the good old I’m-doing-the-work. It should be about forming real relationships and showing another side of you that’s different from the professional side. In this episode, we’ll talk a lot about trust, relationships, human connections, etc. They matter more in the realm of business than many care to admit.
In this episode, you’ll learn:
- How to create connections with colleagues and clients beyond the scope of work
- How to differentiate yourself from competitors to get better clients
- How to view differentiation from a category perspective
- The importance of trust and human connections in business
“If they know and trust you, they will buy from you even if they know your product is inferior.”– John Garrett
Connect with John
Listen To This Episode
Want to learn customer experience from a certified pro? Then check out Jeannie’s LinkedIn Learning course!
- Experience Investigators® post, Why Human Connections Never Go Out of Style
- Customers That Stick® post, Prediction: The 3 Biggest Customer Experience Game Changers of the Next Decade
- Episode 150: Phil Gerbyshak, Social Connections
- Episode 080: Mana Ionescu, Social Customer Care with Purpose
- We’re on C-Suite Radio! Check it out for more great podcasts!
Take care of yourself and take care of your customers.