Adam talks about the upcoming fifth anniversary of Be Your Customer’s Hero – Adam’s book. For those who don’t know, his book is filled with some great techniques and tips for all of those looking to improve their customer service and become the brand their customers need. All of this advice is useful five years later and probably even more so today than it was back then!

“A hero is not someone with superhuman strength; a hero is somebody who’s there when you need them.”

Adam dives into excellent customer service and how to achieve it, as he has already discussed in his book. He’ll also talk about the hero concept in customer service.

This will undoubtedly be of use to you during these trying times we have collectively found ourselves in as of late. This is the right time to try and serve your customers in the way they deserve!

In this episode, you’ll learn:

  • What is a Customer Hero, and what does it mean to be one?
  • How to achieve great customer service
  • What you can do to improve customer service in these trying times

Listen To This Episode

Sponsor Message:


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