Jeannie and Adam recently attended the National Speakers Association 2019 Conference in Denver, Colorado where they had fun, learned new things, and brought back a valuable takeaway for business owners.
What is the difference between a superfan and a promoter?
Promoters promote you, but superfans will make sure you continue to be in the market and will help you stay in the market. They have to be nurtured, and companies must develop a close relationship with its superfans.
“Superfans will tell you if they are in love with something and they’ll also tell you if they are not in love with something”Share this episode
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Business owners have to consider what kind of superfan they want. What kind of qualities do you want in a person that will help you improve? You will get useful information, whether it’s positive or negative.
“They have this ownership of you, to some degree.”Share this episode
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Give your team the customer service training they deserve
Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook. Then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.
- Experience Investigators™ post, How to Create the Best Customer Experience Solutions
- Customers That Stick® post, Adam Toporek’s 3S Customer Service Process
- Episode 250: (Tip) Speed Up Your Customer’s Experience
- Episode 329: Be a Customer Experience Change Agent
- We’re on C-Suite Radio! Check it out for more great podcasts
Take care of yourself and take care of your customers.