Adam and Jeannie share how scammers are using “customer service” to collect information for fraudulent activity. Customers of brands who have a good track record of customer service could be ultra vulnerable because customers could assume that it’s just part of their regular support.

“Do things in your communication as a brand to give your customers confidence about who they’re dealing with.”

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Hear how companies need to be aware of this and be diligent with their verification. Adam and Jeannie have some ideas to help you as both a customer and a business leader avoid this scam in your own life!

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