Adam and Jeannie share how scammers are using “customer service” to collect information for fraudulent activity. Customers of brands who have a good track record of customer service could be ultra vulnerable because customers could assume that it’s just part of their regular support.
“Do things in your communication as a brand to give your customers confidence about who they’re dealing with.”Share this episode
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Hear how companies need to be aware of this and be diligent with their verification. Adam and Jeannie have some ideas to help you as both a customer and a business leader avoid this scam in your own life!
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- Experience Investigators™ by 360Connext post, How to Create the Best Customer Experience Solutions
- Customers That Stick® post, Adam Toporek’s 3S Customer Service Process
- Episode 067: Customer Security – It’s More Than Digital
- Episode 268: Microchipping Employees
- We’re on C-Suite Radio! Check it out for more great podcasts
Take care of yourself and take care of your customers.