One of the comments that Adam and Jeannie receive the most about the podcast is that people like the banter, the personal stories and the fun! We thought the customer experience and customer service wisdom was the draw. Nope! It’s when Adam and Jeannie mess around!

So they’ve decided that once a quarter, unless we get hate mail, they’re going to do a Bourbon Summit, in honor of the story that some of you may know, in which bourbon played a huge part in the birth of the podcast itself!

As well as discussing which bourbon they’re drinking, Adam and Jeannie also discuss the great way some companies make their customers feel special by offering them exclusive brand experiences.

“I love places that provide an experience around a brand, which provides a really special and exclusive feeling – like the Marker’s mark thing, obviously that’s not going to happen anywhere except the distillery.” – Jeannie

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