CX-Defeating Phrases

Jeannie shares tips for recognizing and eliminating CX-defeating phrases from your organization.

Is your team infected with CX-defeating phrases?

One of the things we love about customer experience is that subtle changes can make a big difference. Have you considered the language your team uses around the workplace? Cursing invites its own set of problems, but common everyday phrases we don’t notice can tear our customer experiences apart at the seams.

There are many CX-defeating phrases that slip right into normal communications, causing emotional distress, negative outlooks, or simply normalizing poor experiences. A cancer in your workplace culture, they snuff out your efforts to improve customer experience, offer better service, and maintain a winning team.

Are these CX-defeating phrases infecting customer interactions or internal communications? Jeannie has some tips to help you recognize these phrases, address them, and replace them with language that’s conducive to the great experiences you want to deliver.

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