Communication in business is vital. This includes both communications between your employees and to your customers. This is why you constantly asking yourself questions and looking to improve the way your business communicates. Is Microsoft Teams pbx integration a good idea? How can we improve our live chat on the website? What is our average response time? Are we making the most of our emails? Change your perspective and approach at communication with Jill Schiefelbein, author of Dynamic Communication.
About our guest
Jill Schiefelbein is an award-winning entrepreneur, author, and recovering academic. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations increase sales and create consumer advocates. Jill runs the Dynamic Accelerator program, helping solo- and micro-entrepreneurs accelerate business growth. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores in March of 2017.
Connect with Jill
Dynamic communication for dynamic experiences
We communicate a lot in business, and in many ways, business is actually built on communication. But in our efforts to craft the right message while transferring the right information, our communications work against us.
All day long, we’re communicating with customers, prospects, colleagues, and bosses. So what should we communicate, how and when? How can we communicate in ways that not only convey information, but lead to action?
Today’s guest Jill Schiefelbein explains her amazing approach at communication, and how you can use it to inspire real action. Sharing highlights from her book and real-life stories, learn how Jill’s principles can turn your words into action. You’ll never communicate with your boss, your co-workers, or your customers the same way again. Listen in!
- What is dynamic communication, and how is it different? [3:30]
- Jill explains the Uncertainty Reduction Theory, and how it impacts the customer experience. [ 5:30]
- What does the word “panopticon” have to do with the customer experience? [10:45]
- How does the Listening Matrix apply to sales and customer service? [15:35]
- Jill explains how to level the power field to communicate up, down, and laterally. [21:10]
Listen To This Episode!
Free Webinar On Demand
Jeannie is a Certified Customer Experience Professional (CCXP) who has held highly engaging Customer Experience Mission workshops for larger audiences, and customized ones for clients with outstanding results. Sign up to learn how to start your own Customer Experience Mission, for free!
- Make your mission statement meaningful, both to customers and employees
- Ensure customer-facing employeesnot only meet, but exceed expectations
- Turn ordinary processes into a conduit for your mission
- Steps for creating a mission your team will be proud to get behind
Visit CXWebinar.com to sign up for free, and check out more free webinars!
- 360Connext® post, Do Your Communication Tactics Undermine Your Intentions?
- Customers That Stick® post, Communication: The Most Important Skill in Customer Service
- Episode 211: Marcus Sheridan, They Ask, You Answer
- Episode 168: Nate Brown, Service Center Engagement
- We’re on C-Suite Radio! Check it out for more great podcasts
Take care of yourself and take care of your customers.