Adam shares expert tips for the most effective customer service leadership in any industry.
Achieving world class customer service leadership
Effective leadership is more than just telling people what to do- especially for a team that consistently delivers exceptional customer service. Your team is unique, so there is no magic solution that applies to everyone.
However, there are some best practices that can make anyone more successful at leading customer service teams. Adam has helped leaders in many industries develop their leadership skills, and he’s identified common threads among those who have been the most successful.
Listen in for a few of Adam’s best tips any customer service leader can use, and get started today today!
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Give your team the customer service training they deserve
Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.
- 360Connext® post, 5 Leadership Biases that Hinder Success in Business
- Customers That Stick® post, 9 Customer Service Training Ideas That Work
- Episode 176: (Tip) Hiring a Customer-Centric Employee
- Episode 110: Mike Ganino, Guest Experience Expert
- We’re on C-Suite Radio! Check it out for more great podcasts
Take care of yourself and take care of your customers.