Adam and Jeannie discuss the overlap of sales and customer experience with author and sales coach, Casey Carpenter.
About our guest:
An introverted, shy wallflower turned dynamic business-builder, Casey knows this: Anyone can improve her sales skills with the right training and the right mentor.
Casey founded The Sales Breakthrough Coach for organizations that want to exponentially improve their sales, communication and leadership skills, and close more deals.
She designed and delivered customized online learning content for the Productive Environment Institute, and recently led sales and leadership- boosting workshops for Believe, Inspire, Grow, Women in Health Management, and the Association of Image Consultants International.
Casey served as a sales expert panelist at Montclair State University’s Women Entrepreneurs Week. She recently joined the Forbes Coaches Council, an invitation-only community for leading business coaches. She is also the author of the brand new book, “Introverts in Sales: Turn Your Peaceful Power into a Profitable Selling Machine.”
Connect with Casey
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- Customers That Stick® post, 5 Lessons Salespeople Can Teach Customer Service Professionals
- 360Connext® post, 3 Ways Your Small Business Can Clobber the Big Guys
- Download Casey’s free book! 3 Simple Steps to Win The Sale
- Episode 104: Pat Helmers, Sales Babble Podcast
- Episode 038: Bob Burg, Author of The Go-Giver
Take care of yourself and take care of your customers.