Adam and Jeannie discuss how the Cleveland Clinic uses environmental design as an integral part of the experience.
Environmental design: An integral part of the experience
The Cleveland clinic is world renowned as a pioneer in improving the patient experience. But aside from focusing on patient empathy and access, they are also using art and design to help create an environment that’s conducive to the experience they want to deliver.
Jeannie and Adam share observations of their visits to the Cleveland Clinic, and how they use structural and artistic elements to create a feeling of tranquility and well-being. How does the environment you create impact the experiences you deliver? Listen in!
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- 360Connext™ post, The Intentionality of Patient Empathy
- Episode 098: Brian Solis, Where Business Meets Design
- Episode 121: CXPA Live, Healthcare Experience Observations
Take care of yourself and take care of your customers.