About Michel Feaster There is always a gap between theory and practice of the customer journey. Our guest, Michel Feaster, is here to talk about that very gap and how to close it. Her enterprise software career spans more than 20 years, with roles in sales, product, strategic marketing, and [...]
A lot of the things in most industries have changed dramatically because of the new situation we have found ourselves in. One of those things are the fundamentals in customer service. While they might be applied differently, they will always remain the same. “It’s easy to forget that there are [...]
About Dan Reese The online world has changed a lot since its inception. We now have a world where you can find a like-minded community online, no matter what your interests are. We talk about online communities with Dan Reese, the Chief Customer Officer at Higher Logic. The organization he [...]
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