• 421: Michel Feaster, Journey-Centered Experiences

    421: Michel Feaster, Journey-Centered Experiences

    About Michel Feaster There is always a gap between theory and practice of the customer journey. Our guest, Michel Feaster, is here to talk about that very gap and how to close it. Her enterprise software career spans more than 20 years, with roles in sales, product, strategic marketing, and [...]

  • 420: Focus on Fundamentals

    420: Focus on Fundamentals

    A lot of the things in most industries have changed dramatically because of the new situation we have found ourselves in. One of those things are the fundamentals in customer service. While they might be applied differently, they will always remain the same. “It’s easy to forget that there are [...]

  • 419: Dan Reese, Community and CX

    419: Dan Reese, Community and CX

    About Dan Reese The online world has changed a lot since its inception. We now have a world where you can find a like-minded community online, no matter what your interests are. We talk about online communities with Dan Reese, the Chief Customer Officer at Higher Logic. The organization he [...]

Meet Your Hosts

Adam Toporek
Adam ToporekCustomers That Stick
Adam brings a different lens to customer experience improvement — one forged in the fires of small business and entrepreneurship. He loves making a customer’s day and finding the key drivers that move the needle on customer experience. He is on a mission to help organizations deliver Hero-Class™ customer service!

To learn more about Adam and what he can do for your organization, visit Customers That Stick®.

Jeannie Walters
Jeannie WaltersExperience Investigators™ by 360Connext
Jeannie has been investigating what makes customers tick for more than 20 years through her trademarked CXI® process. She is a global keynote speaker and writes for several publications. She hates waiting in line and bad digital experiences. Her company’s mission is to create fewer ruined days for customers!

To learn more about Jeannie and what she can do for your organization, visit ExperienceInvestigators.com.