• 443: Bourbon Summit #4

    443: Bourbon Summit #4

    We are making a few changes that we think will provide a different way to experience Crack The Customer Code.

  • 442: Terrible Customer Communication

    442: Terrible Customer Communication

    Companies should prepare training for their employees, and leaders should learn in advance what works and what doesn't.

  • 441: James Dodkins, Rockstar CX

    441: James Dodkins, Rockstar CX

    When leaders foster working environments that permit individuals to be unique amongst their peers, they achieve better business outcomes.

Meet Your Hosts

Adam Toporek
Adam ToporekCustomers That Stick
Adam brings a different lens to customer experience improvement — one forged in the fires of small business and entrepreneurship. He loves making a customer’s day and finding the key drivers that move the needle on customer experience. He is on a mission to help organizations deliver Hero-Class™ customer service!

To learn more about Adam and what he can do for your organization, visit Customers That Stick®.

Jeannie Walters
Jeannie WaltersExperience Investigators™ by 360Connext
Jeannie has been investigating what makes customers tick for more than 20 years through her trademarked CXI® process. She is a global keynote speaker and writes for several publications. She hates waiting in line and bad digital experiences. Her company’s mission is to create fewer ruined days for customers!

To learn more about Jeannie and what she can do for your organization, visit ExperienceInvestigators.com.