And yet business leaders struggle with just how to deliver an exceptional customer experience to create loyal, raving fans (and higher profits!).
Adam and Jeannie have been focused on what makes a great customer experience for more than 25 years between them, and they’re here to share what they’ve learned and have fun doing it!
But that’s not all…
This podcast is all about learning from business leaders of ALL kinds who are innovating in many cases (and disappointing in others.) Join us as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen.
You’ve got customers. It’s time to focus on them!
500: Bourbon Summit
This episode is special in so many ways. First, it’s the 500th episode of Crack the Customer Code! That in itself is an incredible thing, but this is also the season's finale and another bourbon summit. Unfortunately, this is also the last episode of the whole show. If you're not aware, Jeannie and Adam have mentioned several times that they are ending the podcast. However, they will still end it on a high!
499: The Present and Future of CX
Adam and Jeannie take a look at what their predictions were for customer service in 2022 back when they started the podcast in 2014.
498: Jay Baer, The Need for Speed
Speed and responsiveness matter today, and even though the pandemic has changed the rules, some things are still carved in stone. Jay, Jeannie, and Adam will delve deep into this, and they'll touch upon how values are not just words but things that companies need to act upon. You'll also learn about Jay's interesting views on the future of CX and how AI and other modern technologies can improve the industry.
Meet Your Hosts
To learn more about Adam and what he can do for your organization, visit Customers That Stick®.

To learn more about Jeannie and what she can do for your organization, visit ExperienceInvestigators.com.