And yet business leaders struggle with just how to deliver an exceptional customer experience to create loyal, raving fans (and higher profits!).
Adam and Jeannie have been focused on what makes a great customer experience for more than 25 years between them, and they’re here to share what they’ve learned and have fun doing it!
But that’s not all…
This podcast is all about learning from business leaders of ALL kinds who are innovating in many cases (and disappointing in others.) Join us as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen.
You’ve got customers. It’s time to focus on them!
486: Bourbon Summit, Season Finale
We've had a lot of guests this season and learned a lot of fascinating lessons on the future of CX, but more importantly, on what won't change in our industry. So, tune in to get a quick recap of what happened in this season and, of course, to learn about the bourbons Adam and Jeannie are drinking.
485: David Sakamoto, The Power of Transparency
What does it mean to be authentic and transparent in customer and employee experience? More importantly, how does that work in practice? That's precisely what we are talking about with our guest David Sakamoto.
484: Empathy and Leadership
In this episode, we will talk a little bit about empathy and its importance in business. It’s all because empathy plays a crucial role in improving your organization. There are specific connections between empathy and business results, and that’s precisely what we are here to unravel.
Meet Your Hosts
To learn more about Adam and what he can do for your organization, visit Customers That Stick®.

To learn more about Jeannie and what she can do for your organization, visit ExperienceInvestigators.com.