About This Podcast

If there’s one thing EVERY business needs, it’s customers!

And yet business leaders struggle with just how to deliver an exceptional customer experience to create loyal, raving fans (and higher profits!).

Adam and Jeannie have been focused on what makes a great customer experience for more than 25 years between them, and they’re here to share what they’ve learned and have fun doing it!

But that’s not all…

This podcast is all about learning from business leaders of ALL kinds who are innovating in many cases (and disappointing in others.) Join us as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen.

You’ve got customers. It’s time to focus on them!

  • 427: Michel Falcon, Post-Pandemic Restaurant Experience

    427: Michel Falcon, Post-Pandemic Restaurant Experience

    About Michel Falcon It’s a tough time for the restaurant industry right now, and Michel Falcon is here to truly open up about it, and lead a conversation we all need to hear. He is an entrepreneur, international keynote speaker, and author who leverages his People-First Culture philosophy to create [...]

  • 426: The New Normal for B2B

    426: The New Normal for B2B

    "The new normal." We keep hearing this phrase all the time, and we're all using it as well. It's perfectly reasonable as the new crisis has changed everything for most industries, but we're rarely focusing on one very important part – the B2B market. How is the new normal affecting [...]

  • 425: Donna Cutting, Rolling Out the Red Carpet for Customers

    425: Donna Cutting, Rolling Out the Red Carpet for Customers

    About Donna Cutting How do you roll out the red carpet for your customers? It's the type of customer service every customer wants, and Donna Cutting is here to talk about how you can manage it. She is the founder and CEO of Red Carpet Learning Systems, a training firm [...]

Crack the Customer Code on Stitcher
Crack the Customer Code on iTunes
Crack the Customer Code on iTunes

Meet Your Hosts

Adam Toporek
Adam ToporekCustomers That Stick
Adam brings a different lens to customer experience improvement — one forged in the fires of small business and entrepreneurship. He loves making a customer’s day and finding the key drivers that move the needle on customer experience. He is on a mission to help organizations deliver Hero-Class™ customer service!

To learn more about Adam and what he can do for your organization, visit Customers That Stick®.

Jeannie Walters
Jeannie WaltersExperience Investigators™ by 360Connext
Jeannie has been investigating what makes customers tick for more than 20 years through her trademarked CXI® process. She is a global keynote speaker and writes for several publications. She hates waiting in line and bad digital experiences. Her company’s mission is to create fewer ruined days for customers!

To learn more about Jeannie and what she can do for your organization, visit ExperienceInvestigators.com.